We have assembled the following list of questions and answers that we keep hearing from customers for your reference. These questions are designed to hopefully answer similar questions which you may have along with our responses to help with your buying decision.
Question: How much does shipping cost?
Answer: Shipping is FREE on all orders that we ship to addresses within the contiguous United States. We also ship to Alaska, Hawaii and Canada at a discounted rate. Check out our Shipping and Returns page for additional information.
Question: What makes your rug pads different from other products on the market?
Answer: Our rug pads are all natural and free of the any chemicals or adhesives that have become so commonly used these days. They are all Made in the USA and rated as safe for all floors.
Question: Will your rug pads do any damage to my floor?
Answer: Our rug pads will only protect your floor from damage. None of our rug pads will stick to, discolor, stain or cause any damage whatsoever to any floor - and we guarantee that!
Question: How do I determine what size rug pad I should order?
Answer: You should order a pad large enough to accommodate your rug size. A rug pad should always be slightly smaller than your rug, approximately 1.5" less per side for a proper fit. Find a pad closest to your rug size (either equal to or slightly larger). If your rug is exactly the same size as the pad, simply check the box to trim slightly less. If your rug size is different, enter your rug size on the order and we will Custom Cut the pad to the proper fit.
Question: Where are your rug pads made?
Answer: All our rug pads are manufactuered here in the USA.
Question: Can I return my rug pad if I am unhappy with it?
Answer: All of our rug pads come with a 30 day return policy. If you are unsatisified for whatever reason you may return it for a full refund. NOTE: Custom cut rug pads cannot be returned.
Question: How soon will you ship my order?
Answer: We like to ship as fast as possible, which is why we normally process and ship within 2 business days.
Question: Do any of your pads help against sound and noise?
Answer: Yes, Eco-Fiber Touch felt rug pads are considered noise reduction rug pads.
Question: I need several pads - do you offer volume discounts?
Answer: We try to hold a sale as often as possible and this is the best pricing we offer, regardless of amount of order.