ENJOY FREE SHIPPING & 30 DAY RETURNS ON YOUR ORDER!
(ONLY ON DELIVERIES MADE WITHIN THE CONTIGUOUS U.S.)
At Best Rug Pads we offer FREE SHIPPING on all deliveries within the contiguous United States.
HOW WE SHIP
Your order ships by UPS Ground and some smaller items can ship USPS Priority Mail. Smaller pads are simply rolled and larger pads may be folded in half once and then rolled. We do not fold multiple times like other stores so as to prevent stubborn fold lines.
WHERE WE SHIP
We ship to residential and commercial addresses within the contiguous United States. We DO NOT ship to Post Office Boxes.
WHEN WE SHIP
We typically ship your order within 5-7 business days. There may be times throughout the year where we may find an excessive amount of orders and need an extra day to ship your order. We ship Monday-Friday and deliveries occur on these days, usually during normal business hours.
NOTE: By placing your order on our site, you agree to have us ship the item(s) ordered and to accept delivery of these items. Any refusal of delivery will incur UPS charges that will be deducted from your final refund. For any returns, always follow our return policy as listed below.
We offer a very liberal 30 day return, full refund policy. There are never any restocking fees, you simply pay for the return shipping charge*. To request a return, simply follow the instructions listed below. Please note that custom cut rug pads cannot be returned.
Send a return request email to firstname.lastname@example.org. In the subject line reference "RETURN REQUEST". Also, please provide us with your order number and item(s) you would like to return and we will reply within 1 business day.
Once we receive your request, we will review it for approval and send you the return instructions.
PACKAGING YOUR RETURN*
1. Securely wrap your return to avoid any damage in transit.
2. Be certain to include the RA number received in your return instructions securely marked on the outside of the package.
*Failure to follow these instructions may result in the refusal of the return.
EXCEPTIONS TO RETURN POLICY
The following exceptions are reasons we may refuse your return:
1. The package does not have its RA number marked on the outside.
2. The return arrives with obvious damage due to poor packaging.
3. The item was ordered as a custom cut rug pad.
4. The item was altered in any way from its original condition.
*If the return is a result of a mistake of our own, then we(Best Rug Pads) are responsible for any return shipping charges.
We will issue your refund within 24 hours of receiving your return. Refunds are issued to the original form of payment (MC/VISA/DISCOVER/AMEX or PayPal).